FAQ

Are your products authentic?
Yes. Every item is carefully inspected by our experienced staff through a rigorous triple-check process to ensure authenticity. You can shop with confidence.
Can I see the products in person?
Yes, you are welcome to visit our showroom at our headquarters. Please check our access information for details.
→Visit Information
Can you source a specific item upon request?
We work with dozens of auction partners and take orders worldwide, allowing us to source items according to your budget and desired inventory.
Why does the price differ from when I saw the product before?
We aim to offer fair and competitive pricing. Prices may fluctuate due to currency exchange rates, manufacturer price changes, and supply and demand. Sometimes prices increase, but they can also decrease depending on market conditions.
Do you offer discounts?
We strive to provide the best quality products at the most competitive prices, so we do not offer additional discounts. However, we occasionally run promotional campaigns—please follow us on Instagram for the latest updates.
What accessories are included with the products?
As our items are pre-owned, included accessories may vary by product. Please confirm details in advance.
Can I return a product?
We accept returns within 14 days of delivery only for defective or malfunctioning items. Due to the nature of pre-owned goods, signs of wear, minor flaws, or missing accessories are not eligible for returns.
Can you hold a product for me?
Yes. Please contact us once you’ve selected your desired item. Depending on timing, we can hold an item for up to 7 days.
How soon will my order arrive after purchase?
Delivery time depends on order timing and payment method. Items are shipped within 3 business days after payment confirmation.
Which shipping carriers do you use?
For international shipments, we primarily use DHL (recommended) or EMS. For domestic shipping in Japan, we use Sagawa Express.
What payment methods do you accept?
We accept Wise (recommended), PayPal, and bank transfers. Please note that transfer and processing fees are the customer’s responsibility.
What costs should I expect when purchasing?
In addition to the product price, customers are responsible for bank transfer fees, shipping fees, and customs duties (if applicable).
